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Privacy Policy

How we collect, use, store, and protect your personal information.

AgileOps Consulting ("we", "us", or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

We are based in The Bahamas and can be reached at info@agileopsconsulting.solutions.

For the purposes of the General Data Protection Regulation (GDPR) and applicable data protection laws, AgileOps Consulting is the data controller for your personal information.

Information We Collect

We collect different types of information depending on how you interact with our services:

Contact Form (no account required)

When you submit our contact form, we collect the following information:

  • Name
  • Email address
  • Company name (optional)
  • Interest area
  • Message content

Diagnostic Tool (no account required)

When you use our operational diagnostic tool, we collect:

  • Name
  • Email address
  • Industry
  • Region
  • Business stage
  • Team size
  • Quiz answers and resulting scores

Consultation Booking (no account required)

When you book a consultation, we collect:

  • Name
  • Email address
  • The service you're interested in
  • Any notes you add
  • The date and time you choose

These details are used to create a calendar invitation (with a video-call link) for you and for us.

Website Assistant (no account required)

When you chat with the assistant on our website, the messages you type are sent to our AI provider to generate replies. We don't store the conversation itself. If you ask us to follow up, the assistant saves the name, email address and description of your challenge that you give it.

When you create an account through our authentication provider, we store:

  • Name
  • Email address
  • Phone number (optional)
  • Business name (optional)

Client Portal (authenticated clients)

For clients using our portal, we store data related to your engagement:

  • Documents shared between you and our team
  • Invoices and payment records
  • Tasks and project deliverables

Discovery Assessments (authenticated clients)

When you participate in a discovery assessment, we collect:

  • Questionnaire responses
  • File attachments you upload

How We Use Your Information

We process your personal data under the following lawful bases as defined by the GDPR:

  • Contractual necessity: To deliver consulting services, manage your client portal, and fulfill our obligations under any agreement with you.
  • Legitimate interest: To respond to enquiries submitted through our contact form or diagnostic tool, to improve our services, and to communicate relevant updates about your engagement.
  • Consent: Where you have provided explicit consent, such as opting in to receive follow-up communications from the diagnostic tool.

Specifically, we use your information to:

  • Respond to enquiries and contact form submissions
  • Provide diagnostic results and recommendations
  • Deliver and manage consulting engagements
  • Manage client portal access, documents, invoices, and tasks
  • Send notification emails related to your account or engagement
  • Improve our services and user experience

Data Storage & Security

Your data is stored securely in a managed cloud database with industry-standard security measures, including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of data at rest
  • Access controls and authentication requirements
  • Regular security updates and monitoring

While we implement reasonable technical and organizational measures to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the highest practicable standard.

Your Rights

Under the GDPR and applicable data protection legislation, you have the following rights regarding your personal data:

  • Right to access: You may request a copy of the personal data we hold about you.
  • Right to correction: You may request that we correct any inaccurate or incomplete personal data.
  • Right to deletion: You may request that we delete your personal data where there is no compelling reason for its continued processing.
  • Right to data portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
  • Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances.
  • Right to object: You may object to the processing of your personal data where we rely on legitimate interest as the lawful basis.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at info@agileopsconsulting.solutions. We will respond to your request within 30 days.

Cookies

We do not use cookies for tracking, analytics, or marketing purposes. The only cookies used on our website are strictly functional authentication cookies required to maintain your session when you are signed in to your account.

These functional cookies are essential for the operation of the authenticated areas of our website and do not require separate consent under GDPR.

Third-Party Services

We do not share, sell, or rent your personal data to third parties for marketing or advertising purposes. We do not use third-party analytics or marketing tracking tools.

We use the following service providers to run this website. They process data on our behalf, only to provide these services:

  • Convex — stores the information you submit (contact form, diagnostic, bookings and follow-up requests).
  • Vercel — hosts and serves the website.
  • Resend — sends us email notifications about your submissions.
  • Google (Google Calendar and Google Meet) — creates the calendar invitation and video call when you book a consultation.
  • Anthropic (Claude) — generates the website assistant's replies to your messages.

Data Retention

We retain your personal data as follows:

  • Contact form submissions: Retained for up to 24 months after your last interaction, unless you request earlier deletion.
  • Diagnostic tool data: Retained for up to 24 months after submission, unless you request earlier deletion.
  • Client portal data: Retained for the duration of our engagement and for up to 7 years thereafter to comply with legal and accounting obligations.
  • Account data: Retained until you request deletion of your account or for 24 months after your last activity, whichever comes first.

When data is no longer required, it is securely deleted or anonymised.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Last Updated

This Privacy Policy was last updated in October 2026.

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.